From a US-based help desk in Dallas, Resolve Tech Solutions runs the IT that runs your business — managed endpoints, cloud, network, datacenter, and around-the-clock MSSP security — backed by 25+ years of enterprise transformation expertise.
Certified day-2 operations across every major cloud platform — we run and secure your workloads wherever they live.
Solutions Partner
Advanced Tier Services
Partner
Silver Partner
PartnerA single, accountable MSP partner for the full IT estate. Endpoints, identity, network, datacenter, cloud, and security — operated 24x7 from our Dallas NOC/SOC with deep RTS engineering on call when complexity hits.
White-glove L1–L3 support staffed entirely from our Dallas, TX office. No offshore call routing for end-user support.
A US-based SOC fused with our help desk — one team for detect, respond, and remediate. Built for compliance-driven industries.
Day-2 operations for Azure, AWS, and GCP — FinOps, governance, security, and modernization, run by certified engineers.
Enterprise-class network performance, availability, and visibility — managed end-to-end from edge to core.
On-prem still matters. We manage the workloads, hardware, virtualization, and DR underpinning your most critical systems.
Securely productive end users — across Microsoft 365, Teams, SharePoint, and Copilot — all governed and supported.
Most MSPs route your tickets offshore. Most consultancies don't run a 24x7 NOC. RTS is rare in doing both — and that's exactly what mid-market and enterprise IT leaders actually need.
Every L1 / L2 / L3 ticket is owned by an engineer in our Addison, Texas office. No call-tree handoffs, no offshore escalation queues for end-user issues.
Operations and security run on the same platform, with shared visibility. When a security event meets an infra event, you get one accountable team — not two vendors.
1,000+ technology consultants across SAP, cloud architecture, data, and AI sit behind the MSP. When tickets become projects, the experts are already on staff.
Measured on uptime, MTTR, CSAT, and risk reduction — not ticket volume. Quarterly business reviews with your dedicated vCIO map IT delivery to business outcomes.
Compliance, uptime, and operational risk look different in a refinery than they do in a hospital. Our managed services are tuned to the realities of each industry we serve.
HIPAA / HITRUST-aligned managed services, EHR uptime, clinical app support.
HIPAA · HITRUST · 24x7 clinicalGLBA, SEC, FFIEC, SOX. Trading desk reliability, regulator-ready evidence.
GLBA · SEC · SOXOT/IT convergence, plant-floor uptime, ERP integration, SAP managed services.
OT/IT · SAP · CMMC-readyField operations, remote site connectivity, hardened OT security, NERC/CIP support.
Upstream · Midstream · RefiningGrid reliability, smart-meter data, NERC CIP-aligned cyber, SCADA-aware operations.
NERC CIP · SCADA · GridTexas DIR CPO-5761 contract holder. CJIS, CMMC, StateRAMP-aligned delivery.
DIR 5761 · CJIS · CMMCOSS/BSS operations, carrier-grade network management, distributed POP support.
OSS/BSS · Network · 24x7POS reliability, store-level support, supply chain visibility, PCI DSS readiness.
PCI DSS · POS · Multi-siteEvery managed service is delivered with the controls, evidence, and reporting your auditors are looking for — across the regulations that govern mid-market and enterprise IT.
RTS isn't just an MSP — we're a full-stack technology services firm. When your managed environment is humming and the next big initiative lands on your desk, the same team that runs your IT can also modernize it.
Juno Assist, Juno Field Operations, and Juno CloudSensAI are RTS-built AI co-pilots that turn our NOC and SOC into AI-augmented teams — faster MTTR, fewer false positives, and predictive insight on what's about to break.
The RTS team became an extension of our IT department within weeks. Help desk response times dropped, our SOC went 24x7 without expanding headcount, and our CFO finally has predictable IT spend.
We came for SAP. We stayed for the managed service. Having one partner accountable for both the ERP transformation and the day-to-day ops eliminated the finger-pointing we lived with for years.
Five operating-model shifts that reduce alert noise by 70%+ — without losing signal on the things that actually matter.
A new operating model is emerging. Here's what mid-market IT leaders need to demand from their MSP in 2026.
What to ask, what to test, and the contractual terms that separate real 24x7 SOCs from glorified ticket queues.
Whether you're scoping a full MSP transition, looking for an MSSP partner, or just want a sanity check on your current setup — we'll meet you where you are.